Refund policy
At Revolte House, you may return your order within 14 days of receiving it, subject to the conditions below.
Return Conditions
Products must be returned complete and in good condition.
You may open the shipping packaging and inspect the product. Please handle the product only as necessary to determine its nature, characteristics, and functioning.
If a product has been used, damaged, or handled more than reasonably necessary to inspect it, we may deduct an amount from the refund to reflect any reduction in value, where permitted by law.
Products that are legally excluded from the right of withdrawal cannot be returned once the applicable conditions for that exclusion have been met.
How to Return an Item
If you would like to return an item, please contact our customer service before sending the product back.
We will provide you with return instructions and the return address.
You do not need to provide a reason for your return.
After notifying us that you wish to withdraw from your purchase, you must return the product within the applicable return period.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective, damaged, incorrect, or we have agreed otherwise.
Please make sure your return is packaged securely.
Refunds
Once you notify us that you are exercising your right of withdrawal, we will refund the applicable amount within 14 days.
We may wait to issue the refund until we have received the returned product or until you provide proof that you have sent it back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase.
If you return your entire order, the standard shipping costs you originally paid will also be refunded.
If you selected a more expensive delivery option than our standard shipping method, the additional cost of that upgraded shipping method will not be refunded.
If you return only part of your order, the original shipping costs will not be refunded.
Damaged, Incorrect or Defective Products
If your order arrives damaged, contains the wrong product, is incomplete, or you believe a product is defective, please contact our customer service as soon as reasonably possible.
Please provide your order number, a description of the issue, and clear photos where relevant.
We will review the situation and provide an appropriate solution.
Free Products and Promotional Gifts
If a free product or promotional gift was included because your order met certain promotional conditions, it should also be returned if returning the rest of the order means those conditions are no longer met.
If the promotional item is not returned, we may deduct its applicable value from your refund where appropriate.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, you can return the eligible product and place a new order.
Contact
For return or refund questions, please contact:
Revolte House
Email: hello@revoltehouse.com