Terms of service
Article 1 – Definitions
In these Terms of Service, the following definitions apply:
Seller: Revolte House, established in the Netherlands.
Customer: any natural or legal person who purchases a product through the Revolte House website.
Agreement: the agreement concluded between Revolte House and the customer for the purchase of one or more products.
Product: any product offered for sale through the Revolte House webshop.
Website: www.revoltehouse.com and any associated Revolte House domains.
Article 2 – Applicability
These Terms of Service apply to all offers, orders, purchases and agreements made through the Revolte House website.
By placing an order, the customer agrees to these Terms of Service.
Any deviation from these terms is only valid if agreed to in writing by Revolte House.
Article 3 – Products and Offers
We aim to display our products, descriptions, images, prices and other information as accurately as possible.
Product images are intended to provide a realistic representation of the product. Minor differences in colour, appearance or packaging may occur.
Obvious errors or mistakes in product descriptions, prices or other information are not binding.
We reserve the right to modify or discontinue products where reasonably necessary.
Article 4 – Orders and Agreement
An agreement is concluded when the customer places an order and receives an order confirmation from Revolte House.
Revolte House reserves the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, incorrect pricing caused by an obvious error, or product unavailability.
If payment has already been received for an order that cannot be fulfilled, the relevant amount will be refunded.
Article 5 – Prices and Payment
All prices displayed on the website are in euros and include applicable VAT unless stated otherwise.
Shipping costs are shown separately during checkout where applicable.
Payment can be made using the payment methods available at checkout.
Discounts, promotional codes and special offers are subject to the conditions stated with the promotion and cannot normally be applied retroactively.
Article 6 – Delivery
Orders are delivered to the address provided by the customer during checkout.
Estimated delivery times are stated in our Shipping Policy. Delivery times are estimates unless expressly stated otherwise.
The risk of loss or damage remains with Revolte House until the products have been delivered to the customer.
Customers are responsible for providing complete and accurate delivery information.
Article 7 – Right of Withdrawal
Consumers purchasing online generally have a statutory right to withdraw from the agreement without giving a reason within 14 days after receiving the product.
After notifying Revolte House of the withdrawal, the customer generally has another 14 days to return the product.
Further information about returns, withdrawal procedures, return costs and refunds is provided in our Refund Policy.
Where a statutory exception to the right of withdrawal applies, this will be communicated where relevant.
Article 8 – Returns and Refunds
Returns must be handled in accordance with our Refund Policy.
Where the customer validly withdraws from the entire purchase, Revolte House will refund the amounts required by applicable consumer law, including the standard delivery costs paid for the original order where applicable.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.
Article 9 – Product Use
Customers must follow the instructions and warnings provided with the product or on the website.
Revolte House is not responsible for damage caused by improper, careless or unintended use of a product to the extent permitted by law.
Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
Article 10 – Legal Guarantee and Defective Products
Customers are entitled to the legal guarantee that products must meet the standards that can reasonably be expected from them.
If a product is defective or does not conform to the agreement, the customer may be entitled to an appropriate remedy under applicable consumer law.
In the Netherlands, the statutory guarantee is not limited to a fixed universal period; the expected lifetime and nature of the product are relevant.
Damage caused by misuse, improper handling or normal wear and tear is not considered a manufacturing defect.
Article 11 – Complaints
If there is a problem with an order or product, customers should contact Revolte House as soon as reasonably possible.
Please provide the order number, a clear description of the issue and, where relevant, photographs.
We will review the complaint and aim to provide an appropriate solution within a reasonable period.
Article 12 – Intellectual Property
All content on the Revolte House website, including logos, photographs, product images, graphics, text, product descriptions, designs and branding elements, is owned by or licensed to Revolte House unless stated otherwise.
Such content may not be reproduced, copied, distributed, modified or used for commercial purposes without prior written permission.
Article 13 – Website Availability and Information
We aim to keep the website available and its information accurate.
However, we cannot guarantee uninterrupted access to the website or that all information will always be completely free from errors.
We may update, modify or remove website content where reasonably necessary.
Article 14 – Liability
Revolte House is responsible only to the extent required by applicable law.
We are not liable for indirect or consequential losses that were not reasonably foreseeable, except where liability cannot legally be excluded or limited.
Nothing in these Terms affects the statutory rights of consumers.
Article 15 – Changes to These Terms
Revolte House may update these Terms of Service from time to time.
Orders are governed by the version of the Terms that applied when the order was placed.
The most recent version will always be available on the website.
Article 16 – Governing Law
These Terms of Service and agreements between Revolte House and customers are governed by Dutch law.
For consumers residing in another EU country, this does not remove any mandatory consumer protections that apply under the law of their country of residence.
Any dispute will be handled by the competent court in accordance with applicable law.
Article 17 – Contact
For questions regarding these Terms of Service, orders or customer service, please contact:
Revolte House
Email: hello@revoltehouse.com